Assessment of Skills and Knowledge (ASK) in Fundamental Business Concepts 2025 – 400 Free Practice Questions to Pass the Exam

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How does customer feedback contribute to business improvement?

It distracts from core business processes

It is only relevant for product development

It helps enhance products and services

Customer feedback plays a crucial role in business improvement by helping to enhance products and services. Businesses that actively seek and implement customer feedback are better positioned to understand the needs and preferences of their target audience. This insight allows companies to identify areas of their offerings that may need refinement or adjustment, ultimately leading to improved quality and customer satisfaction.

When companies leverage customer feedback, they can make informed decisions about product features, service delivery, and overall customer experience. By actively integrating feedback into their business strategies, organizations can foster customer loyalty, reduce churn rates, and ultimately drive sales growth. This process also helps businesses stay competitive in the market by allowing them to adapt to changing consumer demands and preferences effectively.

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It increases operational costs

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